💡Connectivity Troubleshooting

If your sync tasks fail due to:

• Time outs

• Authentication failures

please check the steps below to resolve the issue:

1. Try to SSH into the server with the same credentials as configured in ClusterWare

For Password Authentication:

ssh -o PreferredAuthentications=password -o PubkeyAuthentication=no -o PasswordAuthentication=yes [email protected] -p 22
Password: ************

For Public Key Authentication:

ssh -i path/to/private-key.pem [email protected] -p 22

2. Check firewall configuration or disable the firewall temporarily to eliminate firewall as the root cause

Check UFW status

sudo ufw status
Status: inactive

Check UFW traffic rules for active firewall

sudo ufw status
Status: active

sudo ufw show added
Added user rules:
ufw allow ...
ufw deny ...

Disable UFW

sudo ufw disable
Firewall stopped and disabled on system startup

Remember to re-enable the firewall when the connectivity issues are resolved (you can do that with ClusterWare too)